HOW TO RETURN
Once you receive your item, check it as soon as possible and return to us within 14 days. Items will only be accepted while they are in the same condition they were received in, i.e. New, unwashed, and all labels still attached. Within each order there is a returns form, this must be filled out and sent with your returned product. What if I’ve lost the returns form?
Any correspondence to us must be made to ‘firstname.lastname@example.org’.
Unfortunately if an item is lost on transit on its route back to us, we cannot accept liability for this. Based on this we suggest using a trackable postage service.
your right to change your mind
We’ve all done it, ordered something and then realised later that it is no longer needed. You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it on or inspecting it eg. please ensure that any security seals or tags remain intact.
wrong item received
Oops. We sincerely apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Once the incorrect goods have been received by our staff we will be able to rectify the issue. We will refund any return postage costs in this circumstance, please request a postage refund from our support staff.
damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Please note we can not issue refunds for lost items, only replacements.
your statutory rights
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit either the Irish or U.K. consumer authorities.
what we will do next
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
cost of returning items
Please note that we can only refund the postage costs for returning an item where:
- we sent you the wrong item, or
- the item is damaged or faulty; or
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.